Department Lead & Training Coach (Retail Flooring)

Floor & Decor; Frederick (MD); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life and more

Job summary

Floor & Decor in Frederick, MD is seeking a role focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and expert product information. The position emphasizes teaching the basic P's of retail, directing staff, and completing certification courses to uphold store standards.

Ideal candidates have a high school diploma or GED, 1 year of customer service/sales experience, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Act in line with Floor & Decor core values.
• Comply with safe lifting SOPs.
• Teach and model the basic P's of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing).
• Provide direction to product sales specialists for high-quality customer service.
• Complete product specialist certification courses.

Skills

Customer service

Sales experience

Communication (verbal & written)

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor in Frederick, MD is seeking a role focused on training and developing Product Sales Specialists to ensure customers receive exceptional service and expert product information. The position emphasizes teaching the basic P's of retail, directing staff, and completing certification courses to uphold store standards.

Ideal candidates have a high school diploma or GED, 1 year of customer service/sales experience, and strong communication skills.