Department Lead – Retail Ops & Customer Experience

Country Supplier LLC; Redmond (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Country Supplier LLC is seeking a department leader to guide associates, deliver excellent customer service, maintain product knowledge, and ensure merchandising standards across hardlines, animal health, cashier, clothing/boots, or material handling.

You will oversee daily department operations, train new teammates on systems and product knowledge, set daily goals, and step in for Store Manager when scheduled, while coordinating signage, inventory, and store cleanliness.

Qualifications

• 1 year of experience in a retail environment.
• Experience operating a POS system.
• Experience operating Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and shift priorities.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.

Responsibilities

• Greet and acknowledge every customer, answer questions, and help locate products.
• Oversee daily department operations including merchandising, displays, signage, and inventory.
• Train new associates on systems, procedures, and product knowledge.
• Create and implement daily worklists and goals for store associates.
• Assume duties of Store Manager and Assistant Store Managers when scheduled.
• Open and close the store as needed and scheduled.
• Lead store meetings and drive store goals and objectives.
• Answer incoming phone calls.
• Maintain radio communication with associates.
• Maintain knowledge of products Country Supplier LLC sells and promotions.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.

Skills

1 year retail experience

Written and verbal communication

Interpersonal skills

Adaptability

Computer and email proficiency

Tools

POS system

Eagle Browser

Job description

Country Supplier LLC is seeking a department leader to guide associates, deliver excellent customer service, maintain product knowledge, and ensure merchandising standards across hardlines, animal health, cashier, clothing/boots, or material handling.

You will oversee daily department operations, train new teammates on systems and product knowledge, set daily goals, and step in for Store Manager when scheduled, while coordinating signage, inventory, and store cleanliness.