Department Lead: Retail Ops & Customer Experience

Rural King; Lincoln (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Associate discount

Career growth opportunities

Employee assistance program

Job summary

Rural King is seeking a Department Lead to oversee a department's daily operations, including inventory, pricing, and merchandising. You will ensure excellent customer service while enforcing company standards and safety policies in a fast-paced retail setting.

Requirements include at least 2 years in retail with strong communication, adaptability, and teamwork. The role involves varied hours, potential weekend work, and opportunities for growth within a people-first environment.

Qualifications

• 2+ years of retail experience with department knowledge.
• Excellent verbal and written communication to convey ideas clearly.
• Ability to listen, ask questions, and respond with thoroughness.

Responsibilities

• Adhere to the indoor merchandising guide to maintain displays.
• Monitor inventory levels with counts and replenishment.
• Oversee the recovery process to keep the department neat and appealing.
• Coordinate price changes with relevant teams and update signage.
• Manage planogram sets and product placement per guidelines.
• Provide friendly customer service and support at the front end.
• Operate general office equipment and retail devices as needed.
• Participate in cross-training across departments and training initiatives.

Skills

Retail experience

Customer service

Communication

Adaptability

Problem-solving

Attention to detail

Teamwork

Tools

Point-of-sale system

Forklift operation

Job description

Rural King is seeking a Department Lead to oversee a department's daily operations, including inventory, pricing, and merchandising. You will ensure excellent customer service while enforcing company standards and safety policies in a fast-paced retail setting.

Requirements include at least 2 years in retail with strong communication, adaptability, and teamwork. The role involves varied hours, potential weekend work, and opportunities for growth within a people-first environment.