Department Lead — Customer Experience

SmartRecruiters, Inc.; Howell (MI); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Health insurance

401K / Retirement plan

Job summary

H&M in Howell, MI is seeking a Department Supervisor to support sales and profit goals by delivering the Best Customer Experience in the department and store. You will operate in line with legal requirements and H&M standards, policies, and procedures for customers and colleagues.

You will manage daily omni-channel interactions, maintain high fashion standards, supervise team performance, and ensure smooth store operations from opening to closing with a focus on customer service and teamwork.

Qualifications

• Emerging leader with responsibility and initiative.
• Strong communication, analytical skills and numerical mindset.
• Ambitious, customer‑centric and performance driven.

Responsibilities

• Support omni customer experience and drive department performance.
• Promote customer loyalty program in-store and implement sustainability initiatives.
• Ensure accurate fitting room and checkout routines, including returns and exchanges.
• Maintain store cleanliness, stock levels and visual presentation.

Skills

Emerging leader

Effective communicator

Analytical

Customer-centric

Job description

H&M in Howell, MI is seeking a Department Supervisor to support sales and profit goals by delivering the Best Customer Experience in the department and store. You will operate in line with legal requirements and H&M standards, policies, and procedures for customers and colleagues.

You will manage daily omni-channel interactions, maintain high fashion standards, supervise team performance, and ensure smooth store operations from opening to closing with a focus on customer service and teamwork.