Department Lead: Customer Experience & Sales

H; Fairview Heights (IL); On-site; USD 26,000 - 31,000; Full time

Benefits offered by this job

Staff discount

Health & wellness benefits

401K matching

Paid time off

Job summary

H&M is seeking a Department Supervisor in the United States to drive the store’s customer experience and department performance. You will align with global guidelines and brand standards to deliver exceptional service and sales effectiveness.

The role requires leadership to guide a team, manage routines, and ensure compliant operations while promoting loyalty programs and sustainable initiatives. A strong focus on communication, analytics, and collaboration with the Department Manager is

Qualifications

• Emerging leader who takes responsibility.
• Ambitious, effective communicator, analytical, numbers-minded.
• Achievement-oriented, motivated by performance and competition toward customer-centric goals.

Responsibilities

• Support omni customer experience with visual and commercial presentation.
• Promote and sell products to customers.
• Promote Hello Member loyalty app and in-store sustainability initiatives.
• Ensure fitting room, checkout routines and admin processes are correct.
• Open and close store daily.

Skills

Leadership

Communication

Analytical thinking

Numbers & metrics

Job description

H&M is seeking a Department Supervisor in the United States to drive the store’s customer experience and department performance. You will align with global guidelines and brand standards to deliver exceptional service and sales effectiveness.

The role requires leadership to guide a team, manage routines, and ensure compliant operations while promoting loyalty programs and sustainable initiatives. A strong focus on communication, analytics, and collaboration with the Department Manager is