Denver IT Desktop Support Technician – On-Site, 1 WFH Day/Week

City and County of Denver; United States; On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Life-long pension

457B Retirement Plan

PTO + holidays

Wellness Day

Volunteer day

Medical/dental/vision

Job summary

The City and County of Denver seeks an IT Desktop Support Technician II to join the Technology Services department. This role provides hardware and software support for Denver DHS, working with a team to resolve issues and document resolutions. It is an in-person, customer-facing position located at the Richard T.

Castro Building, with potential for one remote day after six months. Required: high school diploma, 4 years IT user support experience, valid driver's license, CJIS clearance during

Qualifications

• Excellent communication and customer service skills.
• Well-rounded knowledge of Microsoft Windows operating system support.
• Experience supporting Microsoft Office Suite applications.
• Experience using Microsoft Endpoint Configuration Manager/System Center Configuration Manager and/or Microsoft InTune.
• Familiarity with ServiceNow ITSM is a plus.
• Ability to physically perform tasks that involve walking, standing, reaching, bending, crouching, and lifting up to 50 lbs.

Responsibilities

• Install, move, replace, and repair computer hardware and software.
• Document incidents and requests worked in a timely and efficient manner.
• Maintain computerized inventory of equipment and specialized services.
• Support and troubleshoot computer peripherals and mobile devices in a production setting.
• Maintain existing technical procedures, documentation, and operational instructions in our organization’s knowledge base.
• Assist and support remote and on-site staff.
• Coordinate with vendors for warranty repair of technology hardware.
• Communicate effectively with customers and teammates in both written and verbal forms.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Physical ability

Education

High school diploma

Tools

Microsoft Windows OS

Microsoft Endpoint Configuration Manager

Microsoft InTune

ServiceNow ITSM

Job description

The City and County of Denver seeks an IT Desktop Support Technician II to join the Technology Services department. This role provides hardware and software support for Denver DHS, working with a team to resolve issues and document resolutions. It is an in-person, customer-facing position located at the Richard T.

Castro Building, with potential for one remote day after six months. Required: high school diploma, 4 years IT user support experience, valid driver's license, CJIS clearance during