Denver Human Services IT Desktop Support Technician

City and County of Denver; United States; On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Life-long pension

457B Retirement Plan

PTO + holidays

Wellness Day

Volunteer day

Medical/dental/vision

Job summary

The City and County of Denver seeks an IT Desktop Support Technician II to join the Technology Services department. This role provides hardware and software support for Denver DHS, working with a team to resolve issues and document resolutions. It is an in-person, customer-facing position located at the Richard T.

Castro Building, with potential for one remote day after six months. Required: high school diploma, 4 years IT user support experience, valid driver's license, CJIS clearance during

Qualifications

• Excellent communication and customer service skills.
• Well-rounded knowledge of Microsoft Windows operating system support.
• Experience supporting Microsoft Office Suite applications.
• Experience using Microsoft Endpoint Configuration Manager/System Center Configuration Manager and/or Microsoft InTune.
• Familiarity with ServiceNow ITSM is a plus.
• Ability to physically perform tasks that involve walking, standing, reaching, bending, crouching, and lifting up to 50 lbs.

Responsibilities

• Install, move, replace, and repair computer hardware and software.
• Document incidents and requests worked in a timely and efficient manner.
• Maintain computerized inventory of equipment and specialized services.
• Support and troubleshoot computer peripherals and mobile devices in a production setting.
• Maintain existing technical procedures, documentation, and operational instructions in our organization’s knowledge base.
• Assist and support remote and on-site staff.
• Coordinate with vendors for warranty repair of technology hardware.
• Communicate effectively with customers and teammates in both written and verbal forms.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Physical ability

Education

High school diploma

Tools

Microsoft Windows OS

Microsoft Endpoint Configuration Manager

Microsoft InTune

ServiceNow ITSM

Job description

About Our Job Who We Are

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 13,000 team members who are at the heart of what makes Denver, Denver. We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The hiring range for this position is $28.00 - $31.00/hour, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

This is a customer-facing position that is in person and will be located at the Richard T. Castro Building at 1200 Federal Boulevard, Denver, CO 80204. After passing a 6-month probation period, one work from home day per week may be an option as business needs allow. The candidate selected for this position will also need to operate a City vehicle and travel to varying locations in the Denver Metro area.

What You’ll Do

As an IT Desktop Support Technician on our team, you will be responsible for supporting hardware and software at Denver’s Department of Human Services. You will work with other technicians to resolve issues and document the resolution.

Responsibilities

• Install, move, replace, and repair computer hardware and software.
• Document incidents and requests worked in a timely and efficient manner.
• Maintain computerized inventory of equipment and specialized services.
• Support and troubleshoot computer peripherals and mobile devices in a production setting.
• Maintain existing technical procedures, documentation, and operational instructions in our organization’s knowledge base.
• Assist and support remote and on-site staff.
• Coordinate with vendors for warranty repair of technology hardware.
• Communicate effectively with customers and teammates in both written and verbal forms.
• Perform other duties as assigned.

What You’ll Bring

• Excellent communication and customer service skills.
• Well-rounded knowledge of Microsoft Windows operating system support.
• Experience supporting Microsoft Office Suite applications.
• Experience using Microsoft Endpoint Configuration Manager/System Center Configuration Manager and/or Microsoft InTune.
• Familiarity with ServiceNow ITSM is a plus.
• Ability to physically perform tasks that involve walking, standing, reaching, bending, crouching, and lifting up to 50 lbs.

Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement: Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
• License/Certifications: Requires a valid Driver's License at the time of application. Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.

Application Deadline

This posting is expected to stay open until September 20th.

Equal Employment Opportunity

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Work Authorization

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, see English or Spanish.

About Everything Else

Job Profile CI1659 IT Technician II

Position Type: Unlimited Position Salary Range $25.30 - $37.96 Target Pay $28.00 - $31.00/hour, based on experience and education

Agency: Technology Services Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. See yourself experiencing growth and balance. See yourself being respected and valued. See yourself belonging here. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Your journey starts right here. #SeeYourselfHere