Denver Human Services IT Desktop Support Technician

City and County of Denver; Denver (CO); Hybrid; USD 58,000 - 64,000; Full time

Benefits offered by this job

Pension plan

457B retirement plan

Paid time off (140 hours first year) +

12 paid holidays

Personal holiday

Wellness Day

Volunteer day

Medical/dental/vision plans

Job summary

The City and County of Denver is seeking an IT Technician II to provide desktop support for Denver’s Technology Services. You’ll install and repair hardware and software, document issues, and help maintain an up-to-date inventory while assisting on-site and remote staff across the Denver metro area.

Strong communication and customer service are essential. Applicants must have a high school diploma or equivalent, a valid driver’s license, and be able to obtain CJIS clearance during probation; a

Qualifications

• Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or IT communications systems.
• Graduation from high school or GED, HiSET or TASC; equivalency possible with additional education.
• Requires a valid Driver's License at the time of application and CJIS clearance within probation.

Responsibilities

• Install, move, replace, and repair computer hardware and software.
• Document incidents and requests in a timely, efficient manner.
• Maintain inventory of equipment and services in the knowledge base.
• Support remote and on-site staff; coordinate with vendors for warranty work.

Skills

Customer service

Communication

Desktop support

Troubleshooting

Education

High school diploma or GED

Tools

SCCM

Intune

Office 365

ServiceNow ITSM

Job description

About Our JobWho We AreWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 13,000 team members who are at the heart of what makes Denver, Denver.We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.What We OfferThe City and County of Denver offers a competitive salary commensurate with education and experience. The hiring range for this position is $28.00 - $31.00/hour, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocationThis is a customer-facing position that is in person and will be located at the Richard T. Castro Building at 1200 Federal Boulevard, Denver, CO 80204. After passing a 6-month probation period, one work from home day per week may be an option as business needs allow. The candidate selected for this position will also need to operate a City vehicle and travel to varying locations in the Denver Metro area.What You’ll DoAs an IT Desktop Support Technician on our team, you will be responsible for supporting hardware and software at Denver’s Department of Human Services. You will work with other technicians to resolve issues and document the resolution.ResponsibilitiesInstall, move, replace, and repair computer hardware and software.Document incidents and requests worked in a timely and efficient manner.Maintain computerized inventory of equipment and specialized services.Support and troubleshoot computer peripherals and mobile devices in a production setting.Maintain existing technical procedures, documentation, and operational instructions in our organization’s knowledge base.Assist and support remote and on-site staff.Coordinate with vendors for warranty repair of technology hardware.Communicate effectively with customers and teammates in both written and verbal forms.Perform other duties as assigned.What You’ll BringExcellent communication and customer service skills.Well-rounded knowledge of Microsoft Windows operating system support.Experience supporting Microsoft Office Suite applications.Experience using Microsoft Endpoint Configuration Manager/System Center Configuration Manager and/or Microsoft InTune.Familiarity with ServiceNow ITSM is a plus.Ability to physically perform tasks that involve walking, standing, reaching, bending, crouching, and lifting up to 50 lbs.Minimum QualificationsEducation requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.Experience Requirement: Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems.Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.License/Certifications: Requires a valid Driver's License at the time of application.Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.Application DeadlineThis posting is expected to stay open until September 20th. Please submit your application as soon as possible and no later than September 20th at 11:59 p.m. MST.About Everything ElseJob ProfileCI1659 IT Technician IITo view the full job profile including position specifications, physical demands, and probationary period, click here.Position TypeUnlimitedPosition Salary Range$25.30 - $37.96Target Pay$28.00 - $31.00/hour, based on experience and educationAgencyTechnology ServicesRedeployment during Citywide EmergenciesCity and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.For information about right to work, click here for English or here for Spanish.