Denver Customer Success & Sales Support Specialist

Sandvik; United States; Remote; USD 62,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

401(k)

Job summary

Sandvik in Denver, CO seeks a Customer Service Support and Sales Representative to handle inbound sales inquiries, process orders, and resolve issues for customers, distributors and internal teams.

You will work with ERP/CRM systems, maintain order accuracy, and support on-time delivery while aiming for high CSAT. Requires 2–5 years in customer service and MS Office proficiency.

We offer a comprehensive benefits package and opportunities for career growth.

Qualifications

• 2-5 years experience in customer service, or mixture of Associates degree + 2 years experience.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience with ERP system and/or CRM system (Salesforce or other).
• Experience with Power BI is a plus.

Responsibilities

• Answer designated inbound calls from external customers and process sales orders received by phone.
• Assess customer inquiries and route to the appropriate individual or department.
• Take ownership of customer issues and ensure commitments are met accurately and on time.
• Expedite urgent orders to meet critical customer delivery needs.
• Escalate customer concerns to supervisors and collaborate on resolution when required.
• Proactively inform customers of order status changes, backlog issues, and delivery updates.

Skills

Customer Service

MS Office

ERP/CRM systems

Power BI

Education

Associates degree + 2 years experience

Tools

Salesforce

Job description

Sandvik in Denver, CO seeks a Customer Service Support and Sales Representative to handle inbound sales inquiries, process orders, and resolve issues for customers, distributors and internal teams.

You will work with ERP/CRM systems, maintain order accuracy, and support on-time delivery while aiming for high CSAT. Requires 2–5 years in customer service and MS Office proficiency.

We offer a comprehensive benefits package and opportunities for career growth.