Customer Success Solutions Specialist

Safeware, Inc; Westminster (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Safeware, Inc. is seeking a Customer Success Team Specialist to support customers and outside sales, manage inquiries, coordinate order fulfillment, and identify practical solutions to help customers achieve objectives.

The role emphasizes ownership, strong communication, collaboration across departments, and a proactive approach to continuous improvement in a fast-paced environment. Reports to the Denver, CO area.

Qualifications

• 2-5 years of experience in customer service, account management, sales support, distribution, or another customer-facing role.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with Microsoft Office 365, including Outlook, Word, and Excel.

Responsibilities

• Serve as a trusted resource for customers and outside sales representatives by providing timely, accurate, and professional support.
• Manage customer inquiries related to products, pricing, inventory availability, order status, freight estimates, lead times, rush requests, and claims resolution.
• Take ownership of customer issues from initial inquiry through resolution, ensuring clear communication and follow-through at every stage.

Skills

Customer service

Account management

Sales support

Communication

Organizational skills

MS Office 365

Education

High School Diploma or GED

Tools

Epicor Prophet 21

Microsoft Office 365

Outlook

Word

Excel

Job description

Safeware, Inc. is seeking a Customer Success Team Specialist to support customers and outside sales, manage inquiries, coordinate order fulfillment, and identify practical solutions to help customers achieve objectives.

The role emphasizes ownership, strong communication, collaboration across departments, and a proactive approach to continuous improvement in a fast-paced environment. Reports to the Denver, CO area.