Customer Success & ERP Order Specialist

Dyno Nobel Inc.; Salt Lake City (UT); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

3 weeks annual paid vacation

12 paid holidays

Full health benefits including HSA

Matching 401K

Tuition reimbursement

Parental leave

Friendly coworkers

Zusammenfassung

Dyno Nobel Inc. in Salt Lake City invites a Customer Support Associate to serve as the single point of interface for our customers.

You will translate demand into purchase requirements and manage the process through to invoice, communicating issues and nurturing relationships across Joint Ventures and Wholesale Customers. The role requires at least 3 years of customer service experience, ERP system familiarity, and strong teamwork.

Qualifikationen

• 3+ years customer service experience.
• Experience using an ERP (Enterprise Resource Planning) business system.
• Ability to develop strong relationships with customers and joint ventures.
• Must be able to pass an ATF Background check.
• Computer literacy in Microsoft Word, Excel, etc.

Aufgaben

• Manage and develops strong relationships with designated Customer Accounts (Joint Ventures & Wholesale Customers).
• Translate customer demand requirements into purchase requirements.
• Create and process SAP sales order cycle through customer invoice.
• Manage service disruptions, late deliveries, and quality issues with the customer by managing customer expectations and ensuring correct information flow is occurring internally and externally.
• Prioritize customer requirements and review alternative inventory options by working with cross functional teams across Dyno Nobel.
• Manage customer expectations and provide timely updates to customers.
• Maintain open/past due order reporting and ensure teams are managing administrative elements of order.
• Manage SAP sales order cycle (goods issues/receipts specific to each North American site); timely reconciliation of inventory at each site is required following the completion of daily sales activities.
• Work with AP/AR to resolve customer issues with payments acting as signal customer focal.
• Verification of customer pricing prior to creating the invoice for the customer.
• Complete credits, debits, and price variances (following the correct approvals procedures).

Kenntnisse

Customer service

ERP experience

Relationship building

Team player

Tools

SAP

Microsoft Word

Microsoft Excel

Jobbeschreibung

Dyno Nobel Inc. in Salt Lake City invites a Customer Support Associate to serve as the single point of interface for our customers.

You will translate demand into purchase requirements and manage the process through to invoice, communicating issues and nurturing relationships across Joint Ventures and Wholesale Customers. The role requires at least 3 years of customer service experience, ERP system familiarity, and strong teamwork.