ERP-Driven Customer Support Specialist

Dyno Nobel, Inc.; Salt Lake City (UT); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

PTO & holidays

Health benefits

401K

Tuition reimbursement

Parental leave

Friendly coworkers

Zusammenfassung

Dyno Nobel, Inc. is seeking a Customer Support Associate in Salt Lake City to serve as the single point of contact for designated accounts, translate demand into purchase requirements, and drive SAP order processing from quote to invoice.

The role requires 3+ years of customer service experience, ERP system familiarity (SAP preferred), and strong relationship-building skills. You will work cross-functionally to resolve issues and maintain clear customer communications.

Qualifikationen

• 3+ years in customer service.
• Experience with ERP systems (SAP preferred).
• Ability to build strong customer relationships.
• Proficient with Microsoft Word/Excel.

Aufgaben

• Serve as single point of contact for designated accounts.
• Translate customer demand into purchase requirements and process SAP orders.
• Communicate issues and provide timely updates to customers.
• Collaborate with cross-functional teams to resolve order issues.
• Maintain open/past due order reporting and ensure timely information flow.

Kenntnisse

Customer service

ERP systems

Relationship building

Microsoft Office

Tools

SAP

Jobbeschreibung

Dyno Nobel, Inc. is seeking a Customer Support Associate in Salt Lake City to serve as the single point of contact for designated accounts, translate demand into purchase requirements, and drive SAP order processing from quote to invoice.

The role requires 3+ years of customer service experience, ERP system familiarity (SAP preferred), and strong relationship-building skills. You will work cross-functionally to resolve issues and maintain clear customer communications.