Technical CSR: Problem Solver & Order Expert

Swagelok Northwest (US); Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Onsite parking

Paid training

Performance bonuses 3%-10%

Health and dental insurance (85% of I$

401(k) with 4% match

Tuition reimbursement

PTO 104 hours first year

Volunteer time 8 hours/year

Career advancement opportunities

Job summary

Swagelok Northwest (US) is seeking a Customer Service Representative to manage orders, deliveries, and inquiries with customers and internal teams. The role emphasizes accurate order entry, timely problem solving, and providing technical information to support component selection.

The position is onsite, Monday through Friday, with a focus on growth within a technical fluids environment. Training is provided and performance-based bonuses are offered.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of customer service experience.
• Experience in fluid system technologies (preferred).

Responsibilities

• Process orders received through various methods to ensure order accuracy and completeness.
• Accurately determine product availability and coordinate production and ship dates.
• Expedite orders as needed and as required by the contract.
• Prepare and validate quote requests, track shipments, and process product returns.
• Provide technical information to assist customers in identifying proper component options and performing basic technical product discovery.
• Uphold contracted and factory pricing structures through attention to detail.
• Interface directly with Will-Call customers to execute all on-site order, fulfillment, and product information needs.
• Identify and document corrective action opportunities, manage non-conforming products, and comply with ISO quality standards as appropriate.
• Communicate professionally and fluidly with internal and external customers, both verbally and in writing.
• Partner closely with internal teams such as Sales, Field Engineering, and Custom Solutions to provide a seamless customer experience.
• Engage in innovative and creative problem-solving and solution development to meet unique or challenging customer needs and actively participate in cross-functional continuous improvement project work.
• Timely execution in completing all job functions and resolution of customer issues.

Skills

Communication

Responsiveness to requests

Cooperation & Teamwork

Problem-solving

Attention to detail

Excellent written & verbal skills

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office Suite

Order entry system

Job description

Swagelok Northwest (US) is seeking a Customer Service Representative to manage orders, deliveries, and inquiries with customers and internal teams. The role emphasizes accurate order entry, timely problem solving, and providing technical information to support component selection.

The position is onsite, Monday through Friday, with a focus on growth within a technical fluids environment. Training is provided and performance-based bonuses are offered.