Customer Service Representative

Reliable Sprinkler Co.; Denver (CO); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Life Insurance

Paid holidays

Paid time off

Job summary

Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR). The CSR serves as the primary contact for internal and external customers, addressing inquiries, resolving issues, and delivering exceptional support to uphold the company’s reputation for excellence.

The role reports to Ryan Bo Boeckner and is based in Denver, CO, offering full-time employment and a competitive hourly compensation range of $23.00 to $25.65.

Qualifications

• 2+ years of Customer Service experience in the manufacturing or construction industry.
• Associate's degree in business and/or related field.
• Experience communicating with customers via phone, email, fax, etc.

Responsibilities

• Communicate with customers via phone, email, fax, etc.
• Provide timely and accurate information to customer service orders, status, and product knowledge requests
• Process customer orders, changes, and returns
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment.
• Performs other duties as directed

Skills

Communication skills

Interpersonal skills

Customer service

Time management

Problem solving

Education

Associate's degree in business or related field

Job description

Customer Service Representative

Department: Customer Service

Employment Type: Full Time

Location: Denver, CO

Reporting To: Ryan Bo Boeckner

Compensation: $23.00 - $25.65 / hour

Description

Reliable Safety & Flow Corporation is seeking a Customer Service Representative (CSR). The Customer Service Representative is the primary point of contact for our internal and external customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable Automatic Sprinkler Co.’s reputation for excellence.

Key Responsibilities

• Responsible for communicating with customers via phone, email, fax, etc.


• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request


• Processes customer orders, changes, and returns


• Resolves customer complaints by investigating problems, developing solutions, and making recommendations


• Works closely with the Operations Supervisor as directed


• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times


• Provides timely feedback regarding service failures or customer concerns


• Works closely with Sales Representatives on quotes, status of orders etc.


• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor


• Performs other duties as directed

Skills, Knowledge & Expertise

• Strong communication and interpersonal skills


• Outstanding customer service skills


• Excellent time management ability


• Ability to handle adversity and conflict with successful outcomes


• Outstanding attention to detail and accuracy


• Possesses strong commitment to team environment while working well with others


• Works systematically and logically to resolve problems


• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services


• Knowledge of technical details of the company product


• Proficient in computer data entry


• Proficient in Microsoft Office and Dynamics 365

Qualifications

• Associate's degree in business and/or Related Field


• 2 + years of Customer Service experience in the manufacturing or construction industry

Job Benefits

• Medical, Dental, Vision and FSA are available 30 days following your start date


• 401k with company match is available after 90 days of employment


• Company-provided Life Insurance is provided for after 90 days of employment


• 3 PTO days after 60 days of employment (hourly and non-exempt positions only)


• 2 weeks of vacation after 6 months of employment


• 10 paid holidays