Dental Treatment Coordinator: Elevate Patient Experience

Dr Lane & Associates; Garner (NC); Presencial; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay!

401(k) Employer Contribution Plan

Quarterly Performance Bonus Opportunit

Employee Assistance Program!

Paid Time Off & Paid Holidays!

Fridays off at 2 PM!

Volunteer opportunities with SmileSqud

Fun team events, giveaways & social

Birthday and Work Anniversary surprise

Descripción de la vacante

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator for the Garner office. You will guide patients through treatment plans, explain insurance benefits, and coordinate appointments to support optimal patient outcomes.

The role requires 1–2 years of dental front office experience, strong communication, and a team-oriented mindset. Expect a welcoming reception area, HIPAA-compliant records, and opportunities to contribute to a high-quality patient experience.

Formación

• 1–2 years of experience in a dental front office, treatment coordination, patient coordination, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills.
• Professional and polished demeanor with strong attention to detail.
• Positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers.
• High School Diploma or GED.
• Ability to lift 15–20 lbs.

Responsabilidades

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules.
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

Conocimientos

Dental front office

Treatment coordination

Patient communication

Organizational skills

Educación

High School Diploma or GED

Herramientas

Denticon

Descripción del empleo

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator for the Garner office. You will guide patients through treatment plans, explain insurance benefits, and coordinate appointments to support optimal patient outcomes.

The role requires 1–2 years of dental front office experience, strong communication, and a team-oriented mindset. Expect a welcoming reception area, HIPAA-compliant records, and opportunities to contribute to a high-quality patient experience.