Treatment Coordinator

Lane & Associates Family Dentistry; Jacksonville (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

401(k) Employer Contribution Plan

Quarterly Performance Bonus Occasions

Employee Assistance Program

Paid Time Off & Paid Holidays

Fridays off at 2 PM

Volunteer opportunities with SmileSqud

Job summary

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team. You will help patients understand treatment options, navigate insurance, coordinate appointments, and support their oral health goals.

The role requires 1–2 years in a dental front office or coordination function, with strong communication and computer skills. Join a patient-centered practice with a collaborative team and growth opportunities.

Qualifications

• Minimum of 1-2 years of dental front office or treatment coordination experience.
• Strong communication and organizational skills with attention to detail.
• Professional demeanor and ability to work well in a team.
• Proficient computer skills and familiarity with patient records and billing.

Responsibilities

• Serve as primary contact for patients, delivering a welcoming experience.
• Manage multi-line phone system and schedule/confirm appointments.
• Maintain productive schedules for doctors and hygienists.
• Update patient and insurance information in Denticon accurately.
• Check in/out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Verify insurance coverage and eligibility and maintain records.
• Process payments and enforce financial policies politely.
• Maintain HIPAA-compliant electronic patient records.
• Keep reception and waiting areas clean, organized, and welcoming.
• Perform additional duties to support office operations.

Skills

Excellent communication

Attention to detail

Organizational skills

Team player

Computer proficiency

Customer service

HIPAA compliance

Education

High School Diploma or GED

Tools

Denticon

Job description

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator to join our team. This role is essential to creating a 5-star patient experience by helping patients understand their treatment, navigate insurance benefits, coordinate appointments, and achieve their oral health goals.

Key Tasks & Responsibilities

Daily/Weekly/Monthly Tasks will include, but are not limited to:

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

What Makes You a Great Fit:

• Minimum of 1-2 years of experience in a dental front office, treatment coordinator, patient coordinator, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers
• High School Diploma or GED
• Ability to lift up 15- 20 lbs.

Benefits That Make You Smile:

• Competitive pay!
• 401(k) Employer Contribution Plan
• Quarterly Performance Bonus Opportunities!
• Employee Assistance Program!
• Paid Time Off & Paid Holidays!
• Fridays off at 2 PM!
• Volunteer opportunities with our Smile Squad to earn awesome prizes!
• Fun team events, giveaways & social campaigns year-round!
• Birthday and Work Anniversary surprises sent directly from our owners!

As the Official Team Dentist of the Carolina Hurricanes, Durham Bulls, Campbell Camels, & UNC Athletics our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.