Dental Treatment Coordinator — Patient Experience Lead

Dr Lane & Associates; Cary (NC); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Comprehensive insurance coverage after

Competitive pay

401(k) Employer Contribution Plan

Fridays Off at 2 PM

Paid Time Off and Paid Holidays

Volunteer Opportunities through Smile

Exclusive Team Perks

Résumé du poste

Lane & Associates Family Dentistry/NCOSO is seeking a Treatment Coordinator in Cary, NC to warmly welcome patients, coordinate appointments, and present treatment options with clear financial guidance. You will verify insurance, collect payments, and maintain accurate records while supporting a high-quality patient experience.

The role requires prior dental office experience, knowledge of dental terminology, excellent communication, and teamwork.

Qualifications

• Previous experience in a dental office.
• Experience as a Treatment Coordinator, Dental Receptionist, or similar dental administrative role.
• Oral Surgery and/or Orthodontics experience is preferred.
• Knowledge of dental terminology and common dental procedures.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• A patient-first mindset with commitment to excellent customer service.
• The ability to work collaboratively with team members.
• A positive, professional, and dependable demeanor.
• High School Diploma and/or GED.

Responsabilités

• Serve as a primary point of contact for patients, providing a warm, welcoming, and professional experience.
• Manage a multi-line phone system, including scheduling, rescheduling, and confirming appointments.
• Help maintain productive provider schedules by effectively coordinating patient appointments.
• Check patients in and out with professionalism and attention to detail.
• Present and review treatment plans with patients while helping them understand their recommended care and financial options.
• Verify insurance coverage and eligibility and assist patients with understanding their benefits.
• Collect payments and follow established financial policies and procedures.
• Accurately enter and update patient demographic and insurance information
• Maintain accurate electronic patient records while following HIPAA and company privacy requirements.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Collaborate with doctors and team members to provide an exceptional patient experience.
• Perform additional duties as assigned to support the overall success of the practice.

Connaissances

Dental office experience

Treatment Coordinator experience

Oral Surgery/Orthodontics experience

Dental terminology

Communication skills

Organization

Patient-first mindset

Teamwork

Professional demeanor

High School Diploma/GED

Description du poste

Lane & Associates Family Dentistry/NCOSO is seeking a Treatment Coordinator in Cary, NC to warmly welcome patients, coordinate appointments, and present treatment options with clear financial guidance. You will verify insurance, collect payments, and maintain accurate records while supporting a high-quality patient experience.

The role requires prior dental office experience, knowledge of dental terminology, excellent communication, and teamwork.