Dental Treatment Coordinator — Patient Experience & Scheduling

Lane & Associates Family Dentistry; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) Employer Contribution Plan

Quarterly performance bonus

Paid time off & holidays

Fridays off at 2 PM

Job summary

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator for the Raleigh Neuse office. This role supports a five-star patient experience by helping patients understand treatment, navigate insurance benefits, coordinate appointments, and work toward oral health goals.

The position requires dental front office experience, strong communication, and a polished demeanor, with the ability to lift up to 15–20 lbs. Enjoy a supportive team and comprehensive benefits.

Qualifications

• Experience in a dental front office or treatment coordinating role.
• Strong communication and organizational skills.
• Professional and polished demeanor with attention to detail.
• Ability to lift up to 15–20 lbs.

Responsibilities

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules.
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

Skills

Dental front desk

Patient coordination

Insurance navigation

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Denticon

Job description

Lane & Associates Family Dentistry is seeking an experienced Dental Treatment Coordinator for the Raleigh Neuse office. This role supports a five-star patient experience by helping patients understand treatment, navigate insurance benefits, coordinate appointments, and work toward oral health goals.

The position requires dental front office experience, strong communication, and a polished demeanor, with the ability to lift up to 15–20 lbs. Enjoy a supportive team and comprehensive benefits.