Dental Treatment Concierge & Scheduling Specialist

Smile Brands Inc.; Mission Viejo (CA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. seeks a Treatment Care Coordinator to create positive patient experiences using our G3 approach (Greeting, Guiding, Gratitude). You will help patients feel welcome and supported whether they come in for treatment or call to schedule an appointment.

You will assist with financial arrangements for treatment and coordinate with the office to ensure smooth check-in, check-out, and clear communication about services and payment options.

Qualifications

• At least one year of related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome.
• Guiding: Assist patients with check-in/check-out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Skills

Customer service

Communication skills

Interpersonal skills

Dental terminology

Job description

Smile Brands Inc. seeks a Treatment Care Coordinator to create positive patient experiences using our G3 approach (Greeting, Guiding, Gratitude). You will help patients feel welcome and supported whether they come in for treatment or call to schedule an appointment.

You will assist with financial arrangements for treatment and coordinate with the office to ensure smooth check-in, check-out, and clear communication about services and payment options.