Dental Care Concierge & Scheduling

Smile Brands Inc.; Antioch (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. in California is seeking a Treatment Care Coordinator to create positive patient experiences using the G3 approach (Greeting, Guiding, Gratitude). You will welcome patients whether they visit for treatment or call to schedule, and help with financial arrangements.

The role emphasizes friendly communication, coordination of check-in/out, insurance verification, and guiding patients through treatment options and payment plans, ensuring a smooth, respectful visit.

Qualifications

• At least one year of related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Skills

Strong communication

Interpersonal skills

Knowledge of dental terminology

Customer service

Job description

Smile Brands Inc. in California is seeking a Treatment Care Coordinator to create positive patient experiences using the G3 approach (Greeting, Guiding, Gratitude). You will welcome patients whether they visit for treatment or call to schedule, and help with financial arrangements.

The role emphasizes friendly communication, coordination of check-in/out, insurance verification, and guiding patients through treatment options and payment plans, ensuring a smooth, respectful visit.