Dental Care Concierge & Appointment Coordinator

Smile Brands Inc.; Frederick (MD); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discounts

Pet insurance

401k plan

Job summary

Smile Brands Inc. in Frederick, MD is seeking a Treatment Care Coordinator to create positive patient experiences using the G3 approach (Greeting, Guiding, Gratitude).

You will help patients feel welcome whether they are coming in for treatment or calling to schedule an appointment, and you will assist with financial arrangements for treatment. In this role, you will greet patients, verify insurance, schedule visits, explain services and payment options, and ensure every interaction reflects

Qualifications

• At least one year of related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Responsibilities

• Greet patients with a warm welcome.
• Assist patients with check-in/check-out and verify insurance.
• Explain services and payment options to patients.

Skills

Customer service

Communication

Interpersonal skills

Dental terminology

Insurance verification

Job description

Smile Brands Inc. in Frederick, MD is seeking a Treatment Care Coordinator to create positive patient experiences using the G3 approach (Greeting, Guiding, Gratitude).

You will help patients feel welcome whether they are coming in for treatment or calling to schedule an appointment, and you will assist with financial arrangements for treatment. In this role, you will greet patients, verify insurance, schedule visits, explain services and payment options, and ensure every interaction reflects