Treatment Coordinator

Webdentalchicago; Skokie (IL); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Webster Dental Care in Skokie is seeking an experienced Treatment Coordinator to help patients understand their recommended treatment, insurance benefits, financial options, and next steps in care. You will work closely with doctors, hygienists, and the front-office team to ensure a smooth patient experience.

Responsibilities include presenting treatment plans with clear costs, reviewing insurance coverage, coordinating scheduling, collecting deposits or payments when appropriate, maintaining

Qualifications

• Previous dental front-office or Treatment Coordinator experience.
• Strong knowledge of dental terminology, treatment plans, and insurance.
• Excellent communication and interpersonal skills.
• Ability to discuss treatment costs and financial options with patients.
• Highly organized with attention to detail.

Responsibilities

• Present treatment plans and explain services, costs, insurance benefits, and financial arrangements.
• Help patients understand the value of completing recommended treatment.
• Follow up with patients regarding unscheduled and outstanding treatment.
• Coordinate scheduling for treatment and reserve appropriate appointments.
• Review insurance coverage and estimated patient responsibility.
• Discuss payment options and collect deposits or payments when appropriate.
• Maintain accurate patient notes and treatment-plan documentation.
• Work closely with doctors, hygienists, dental assistants, and front-office team.
• Monitor treatment acceptance and follow up on outstanding opportunities.
• Build relationships with patients while handling financial conversations professionally.
• Assist with other front-office and administrative responsibilities.

Skills

Excellent communication

Interpersonal skills

Highly organized

Multitasking

Dental terminology & treatment plans

Tools

Dentrix

Job description

Description

Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland communities for more than 50 years. Our practices provide comprehensive dental care across a wide range of specialties, with a focus on creating an excellent experience for both our patients and our team members.

We are currently seeking an experienced, motivated Treatment Coordinator to join our Skokie office. This position plays an important role in helping patients understand their recommended treatment, insurance benefits, financial options, and next steps in their care.

Responsibilities

• Present treatment plans and clearly explain recommended services, costs, insurance benefits, and financial arrangements
• Help patients understand the importance and value of completing recommended treatment
• Follow up with patients regarding unscheduled and outstanding treatment
• Coordinate scheduling for treatment and ensure appropriate appointments are reserved
• Review insurance coverage and estimated patient responsibility
• Discuss payment options and collect deposits or payments when appropriate
• Maintain accurate patient notes and treatment-plan documentation
• Work closely with doctors, hygienists, dental assistants, and the front-office team to provide a smooth patient experience
• Monitor treatment acceptance and follow up on outstanding treatment opportunities
• Build strong relationships with patients while handling financial conversations professionally and compassionately
• Assist with other front-office and administrative responsibilities as needed

Requirements

• Previous dental office experience strongly preferred
• Treatment Coordinator or dental front-office experience preferred
• Strong knowledge of dental terminology, treatment plans, and dental insurance
• Excellent communication and interpersonal skills
• Comfortable discussing treatment costs and financial arrangements with patients
• Highly organized with strong attention to detail and follow-through
• Ability to manage multiple priorities in a busy dental practice
• Experience with Dentrix is a plus
• Professional, dependable, and team-oriented