Dental Software Onboarding Lead (Remote)

Henry Schein One; Oregon; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement match

Paid time off

Parental leave

Wellbeing resources

Education support

Job summary

Henry Schein One is seeking an Onboarding Consultant to provide functional solution expertise during the customer onboarding process. You will create and deliver Operations and Adoption Analysis presentations and lead Organization Build Workshops.

The role oversees end-user and superuser training, coordinates contract trainers, and ensures knowledge transfer to the customer across Private Practice and Strategic Accounts. Remote within the United States with travel up to 25%.

Qualifications

• Typically 3 to 5 years of practice management solution training or management in dental industry.
• Experience with Dental Software (Dentrix Ascend/Core/Enterprise) or similar SaaS tools.
• Strong planning, organization, and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate defined customer training plans with trainers during onboarding.
• Schedule work assignments and inform contract trainers for onboarding needs.
• Conduct knowledge transfer discussions on workflows and change management.
• Oversee Operations and Adoption Analysis and organize training sessions.
• Lead Organization Build Workshops and SmartStarts with the customer.
• Plan, build, and validate workshops and data migrations.
• Assist customers in database construction to meet org goals.
• Manage tasks, add training, and support Go Live activities.
• Collaborate with project manager; drive post-Go Live training.
• Identify process improvements and manage multiple onboarding projects.

Skills

Practice management

Dental software

SaaS Cloud

Communication skills

Problem solving

Customer facing

Strategic accounts

Education

Bachelor's degree or global equivalent in related discipline

Job description

Henry Schein One is seeking an Onboarding Consultant to provide functional solution expertise during the customer onboarding process. You will create and deliver Operations and Adoption Analysis presentations and lead Organization Build Workshops.

The role oversees end-user and superuser training, coordinates contract trainers, and ensures knowledge transfer to the customer across Private Practice and Strategic Accounts. Remote within the United States with travel up to 25%.