Onboarding Consultant - Dental Software

Henry Schein One; Oregon; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement match

Paid time off

Parental leave

Wellbeing resources

Education support

Job summary

Henry Schein One is seeking an Onboarding Consultant to provide functional solution expertise during the customer onboarding process. You will create and deliver Operations and Adoption Analysis presentations and lead Organization Build Workshops.

The role oversees end-user and superuser training, coordinates contract trainers, and ensures knowledge transfer to the customer across Private Practice and Strategic Accounts. Remote within the United States with travel up to 25%.

Qualifications

• Typically 3 to 5 years of practice management solution training or management in dental industry.
• Experience with Dental Software (Dentrix Ascend/Core/Enterprise) or similar SaaS tools.
• Strong planning, organization, and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate defined customer training plans with trainers during onboarding.
• Schedule work assignments and inform contract trainers for onboarding needs.
• Conduct knowledge transfer discussions on workflows and change management.
• Oversee Operations and Adoption Analysis and organize training sessions.
• Lead Organization Build Workshops and SmartStarts with the customer.
• Plan, build, and validate workshops and data migrations.
• Assist customers in database construction to meet org goals.
• Manage tasks, add training, and support Go Live activities.
• Collaborate with project manager; drive post-Go Live training.
• Identify process improvements and manage multiple onboarding projects.

Skills

Practice management

Dental software

SaaS Cloud

Communication skills

Problem solving

Customer facing

Strategic accounts

Education

Bachelor's degree or global equivalent in related discipline

Job description

Shape what's next in dental technology

Join Henry Schein One!

Join a global leader redefining dental practice management and do work that actually matters.

At Henry Schein One, we are a team of care catalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everything we do.

Your ideas fuel innovation that enhances patient care and drives real results for practices.

We don't just talk about impact; we build it!

Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow.

We have high expectations for performance and delivering results; as part of a winning team, you'll work hard, challenge the status quo, and bring a growth mindset.

Here, your strengths are recognized, your development matters, and your wins celebrated.

Onboarding Consultant is responsible for providing the functional solution expertise to the customer during the onboarding process.

Create and deliver Operations and Adoption Analysis presentations as well as Organization Build Workshops.

Conduct validation sessions for organization build, trial conversions, Smart Start, training plans, product analysis, and professional services statements of work (PST-SOW).

This position is responsible for oversight of end users, superuser, and other training delivered during the onboarding process.

Managing the coordination of the contract trainers, as well as ensuring the proper transfer of knowledge from Operations and Adoption Analysis and organization building workshops to the superuser and end user training.

This position focuses on customers in all segments of the business, including Private Practice and Strategic Accounts.

This position is Remote within the United States with up to 25% travel with short notice.

This position is not eligible for employment-based visa sponsorship. To be considered, candidates must be authorized to work in the United States for Henry Schein One without the need for current or future employer sponsorship.

What you will do

• Coordinate the execution of the defined customer training plans with the trainers
• Schedule, create work assignments, and inform contract trainers that provide superuser, end user, and other training needs that are delivered during the onboarding process
• Conduct knowledge transfer discussions with trainers to provide customer expectations, specific workflow needs and change management strategies
• Complete Operations and Adoption Analysis and/or oversee a trainer that completes the onsite Operations and Adoption Analysis
• Work with the customer to complete the Organization Build Workshops or SmartStarts and validation.
• Schedule and conduct planning, building, and validation workshops with the customer
• Assist the customer during workshops in the construction of their database to meet the goals and needs of their organization
• Manage project tasks, add training, and post Go Live tasks
• Assist and collaborate with the project manager
• Post Go Live, continue to oversee and manage the remaining tasks and training that cannot be completed prior to the live conversion
• Recognize and provide input into process improvement
• Manage multiple/simultaneous Onboarding projects and resolve customer escalations
• Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors
• Analyze possible solutions using standard procedures to solve straightforward problems
• Exercise judgment within defined procedures and practice determining appropriate action
• Build productive internal/external working relationships
• Lead process improvement efforts as needed
• Work with other team members as needed to operationalize new professional service offerings
• Collaborate with the Sales and Customer Success teams to advise on the successful onboarding of Henry Schein ONE purchased solutions as needed
• Work toward and assist in the achievement of individual, team, department, and company goals
• Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments

What we are looking for

• Typically, 3 to 5 years of practice management solution training or management, relevant Dental Industry experience, or Solution Consulting experience with software in a SaaS Cloud environment
• Dental Software Experience (Dentrix Ascend/Core/Enterprise, Dental Technology or other software)
• Proficiency with tools, systems, and procedures
• Advanced planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills
• Ability to see and present 'the big picture', uncover business challenges and architect solutions to solve customer problems
• Strong customer-facing and relationship-building skills
• Excellent verbal and written communication skills
• Proficiently understanding problems facing the complexities of working with customers in the Strategic Accounts segment
• Excellent industry knowledge and understanding of competitive products

What will set you apart:

• Typically, a bachelor's degree or global equivalent in related discipline
• 6 plus years of experience with software in a SaaS Cloud environment

Travel and Physical Demands:

• Travel typically 20-25% often with short notice
• Office environment / home office
• No special physical demands required

What you'll gain as a #TeamSchein member

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

The posted range for this position is $65,000-$85,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labour market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.