Onboarding Consultant - Dental Software

Henry Schein One, LLC; United States; Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement savings with company match

Paid time off

Parental leave

Job summary

Henry Schein One seeks an Onboarding Consultant to remotely coordinate customer training plans nationwide, with up to 25% travel. You will lead onboarding workshops, manage trainers, and drive adoption analyses to ensure successful go-live and customer satisfaction.

Ideal candidates have 6+ years in SaaS cloud environments, strong dental software experience with Dentrix, and excellent communication and project-management skills.

Qualifications

• Bachelor's degree or global equivalent in related discipline.
• 6+ years of experience with software in a SaaS Cloud environment is preferred.
• Dental software experience with Dentrix Ascend/Core/Enterprise or similar is desirable.

Responsibilities

• Coordinate execution of defined customer training plans with trainers.
• Schedule, create work assignments, and inform contract trainers for onboarding process.
• Conduct knowledge transfer discussions with trainers and manage expectations and change management strategies.
• Oversee or complete Operations and Adoption Analysis and coordinate with onsite teams.
• Collaborate with customer during Organization Build Workshops or SmartStarts and validation.
• Plan, build, and validate workshops with the customer and assist in database construction to meet organizational goals.
• Manage multiple onboarding projects and handle customer escalations.
• Identify process improvements and assist in operationalizing new service offerings.

Skills

Training delivery

Project management

Customer-facing

Communication skills

Problem solving

Education

Bachelor's degree or global equivalent

Tools

Dentrix Ascend

Dentrix Core

Dentrix Enterprise

Job description

Shape what's next in dental technology Join Henry Schein One!

Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices.

Wedon'tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteam,you'llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated.

Onboarding Consultant

This position is Remote within the United States with up to 25% travel with short notice. This position is not eligible for employment-based visa sponsorship. To be considered, candidates must be authorized to work in the United States for Henry Schein One without the need for current or future employer sponsorship.

What you will do

• Coordinate theexecution of thedefinedcustomer training planswith the trainers
• Schedule, create work assignments, andinform contracttrainers that provide superuser, enduser, and other training needs thatare delivered during the onboarding process
• Conduct knowledge transfer discussions with trainers to providecustomer expectations, specific workflow needsandchange managementstrategies
• Complete Operations and Adoption Analysis and/oroversee atrainer that completes theonsiteOperations and Adoption Analysis
• Work with the customer to complete the Organization Build Workshops or SmartStartsand validation.
• Schedule and conduct planning, building, and validation workshops with the customer
• Assistthe customer during workshops in theconstructionof their database to meet the goals and needs of their organization
• Manage project tasks, add training, and post Go Live tasks
• Assistand collaborate with the projectmanager
• Post Go Live, continue tooversee and managethe remainingtasks and training that cannot be completed prior to the live conversion
• Recognize and provide input into process improvement
• Manage multiple/simultaneous Onboarding projects and resolve customer escalations
• Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors
• Analyze possible solutions using standard procedures to solve straightforward problems
• Exercise judgment within defined procedures and practice determining appropriate action
• Build productive internal/external working relationships
• Leadprocess improvementeffortsas needed
• Work with other team membersas needed to operationalize new professional service offerings
• Collaborate with the Sales and Customer Success teams to adviseonthe successful onboarding of Henry Schein ONE purchased solutions as needed
• Worktoward andassistin the achievement of individual, team, department, and company goals
• Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments

What we are looking for

• Typically, 3 to 5 years of practice management solution training or management, relevant Dental Industry experience, or SolutionConsulting experience with software in a SaaS Cloud environment
• Dental Software Experience (Dentrix Ascend/Core/Enterprise, Dental Technologyorothersoftware)
• Proficiency with tools, systems, and procedures
• Advanced planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills
• Ability to see and present 'the big picture', uncoverbusiness challengesandarchitect solutions to solve customer problems
• Strongcustomer-facingand relationship-building skills
• Excellent verbal and written communication skills
• Proficiently understandingproblems facing the complexities of working with customers in the Strategic Accounts segment
• Excellent industry knowledge and understanding of competitive products
• Typically, a bachelor's degree or global equivalent in related discipline
• 6 plus years of experience with software in a SaaS Cloud environment

Travel and Physical Demands:

• Travel typically 20-25% often with short notice
• Office environment / home office
• No special physical demands required

The posted range for this position is $65,000-$85,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What you'll gain as a #TeamSchein member

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.