Dental Receptionist

Eastern Dental; Morris Plains (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Eastern Dental is seeking a Dental Receptionist to greet patients and handle front desk tasks. You will respond to questions, answer phones, schedule appointments, and manage patient accounts with courtesy and efficiency.

Experience in dental or healthcare settings, strong communication and multitasking skills, and familiarity with dental software such as Denticon are preferred. This is an on-site role in New Jersey with a patient-centered environment.

Qualifications

• Experience answering the telephone in a professional environment.
• Experience in the Dental or Healthcare Industry is required.
• Proven customer service skills.
• Strong communication and multi-tasking skills.
• Knowledge of insurance plans preferred.
• Experience with Denticon is preferred.

Responsibilities

• Greet patients upon arrival and departure and assist as needed.
• Respond to patient questions and concerns and escalate when appropriate.
• Answer phones, schedule and confirm appointments, and manage front desk voicemail.
• Follow up on no-shows and cancelations.
• Register patients from the sign-in sheet.
• Post charges and payments to patient accounts.
• Maintain the waiting area for patients.
• Perform other tasks as necessary.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Insurance knowledge

Tools

Denticon

Job description

Eastern Dental is committed to our patients. We proudly support the dentists who dedicate their lives to improving oral health. At Eastern Dental, fulfilling all of your dental needs is our top priority. For over 50 years, we have been providing families with full-service dental care. From children to seniors, our skilled team of dentists and specialists provide the highest level of dental care to ensure healthy and happy smiles. With multiple specialties, multiple payment options and the ability to treat your entire family, Eastern Dental is the dentist that gives you more.Dental Receptionist:Responsibilities:Acknowledge and greet patients upon arriving and leavingRespond to patient questions and/or concerns and escalate if neededAnswering telephones, schedule and confirm appointments and manage front desk voicemailFollow up on no shows and cancellation of appointmentsRegister patients from sign in sheetPost charges and payments to patient accountsMaintain the waiting area for patientsPerform other tasks as necessaryQualifications:Experience answering the telephone in a professional environmentExperience in the Dental or Healthcare Industry is requiredProven customer service skillsStrong communication and multi-tasking skillsKnowledge of insurance plans preferredExperience with Denticon is preferredEastern Dental is an Equal Opportunity EmployerCOVID-19 considerations: The safety of our employees and patients is our number one priority and we are following all Dental Association and CDC recommendations.