Dental Receptionist

EASTERN DENTAL OF HAMILTON LLC; Hamilton Township (NJ); On-site; USD 22,042,000 - 27,552,000; Full time

Job summary

EASTERN DENTAL OF HAMILTON LLC is seeking a friendly Dental Receptionist to be the first point of contact for patients at our Hamilton Township office. You will greet patients, answer calls, schedule appointments, and manage the front desk, ensuring a smooth patient flow throughout the day.

Ideal candidates will have experience in dental or healthcare settings, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience answering the telephone in a professional environment.
• Experience in the Dental or Healthcare Industry is required.
• Proven customer service skills.
• Strong communication and multi-tasking skills.
• Knowledge of insurance plans preferred.

Responsibilities

• Acknowledge and greet patients upon arrival and departure.
• Respond to patient questions and escalate as needed.
• Answer telephones, schedule and confirm appointments, and manage front desk voicemail.
• Follow up on no-shows and cancellations.
• Register patients from sign-in sheet.
• Post charges and payments to patient accounts.
• Maintain the waiting area for patients.
• Perform other tasks as necessary.

Skills

Phone etiquette

Customer service

Multitasking

Communication

Insurance knowledge

Tools

Denticon

Job description

Eastern Dental is committed to our patients. We proudly support the dentists who dedicate their lives to improving oral health. At Eastern Dental, fulfilling all of your dental needs is our top priority. For over 50 years, we have been providing families with full-service dental care. From children to seniors, our skilled team of dentists and specialists provide the highest level of dental care to ensure healthy and happy smiles. With multiple specialties, multiple payment options and the ability to treat your entire family, Eastern Dental is the dentist that gives you more.Dental Receptionist:Responsibilities:Acknowledge and greet patients upon arriving and leavingRespond to patient questions and/or concerns and escalate if neededAnswering telephones, schedule and confirm appointments and manage front desk voicemailFollow up on no shows and cancellation of appointmentsRegister patients from sign in sheetPost charges and payments to patient accountsMaintain the waiting area for patientsPerform other tasks as necessaryQualifications:Experience answering the telephone in a professional environmentExperience in the Dental or Healthcare Industry is requiredProven customer service skillsStrong communication and multi-tasking skillsKnowledge of insurance plans preferredExperience with Denticon is preferredEastern Dental is an Equal Opportunity EmployerCOVID-19 considerations: The safety of our employees and patients is our number one priority and we are following all Dental Association and CDC recommendations.