Dental Practice Operations Leader

Heartland Dental; Highlands (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

6 paid holidays

PTO

Job summary

Heartland Dental is seeking a Practice Manager of Operations for our Highlands, KY office. You will partner with the Doctor to lead daily operations, drive performance, and support growth through servant leadership and strategic planning.

Ideal candidates bring 3–5 years of leadership in fast-paced settings, strong communication, and the ability to analyze processes. Experience with dental software such as Dentrix is a plus; travel is occasionally required for training.

Qualifications

• Associate’s or Bachelor’s degree or 3-5 years' leadership experience in a professional office, hospitality, retail, banking, medical, etc.
• Experience working in a fast-paced and customer-centric environment
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
• Excellent communication, leadership, coaching, and conflict resolution skills
• Trustworthy; maintain patient confidentiality and team ethics

Responsibilities

• Prioritize and complete PMO training to develop technical, commitment and leadership skills
• Develop annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality)
• Ensure goals and priorities of Doctors and teams are achieved through servant leadership
• Bell Leadership Training every 18-24 months
• Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles
• Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals
• Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed
• Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals
• Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs
• Understand the benefits and metrics of DMP and help Doctor to monitor progress
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice
• Partner with Doctors to identify skills needed for open positions and proper selection team within the practice
• Successfully onboard new team members through partnerships with recruiting and support office
• Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles

Skills

Leadership experience

Communication skills

Problem analysis

Coaching and conflict resolution

Trustworthy and patient privacy

Education

Associate’s degree

Bachelor’s degree

Tools

Dentrix or other dental software

Job description

Heartland Dental is seeking a Practice Manager of Operations for our Highlands, KY office. You will partner with the Doctor to lead daily operations, drive performance, and support growth through servant leadership and strategic planning.

Ideal candidates bring 3–5 years of leadership in fast-paced settings, strong communication, and the ability to analyze processes. Experience with dental software such as Dentrix is a plus; travel is occasionally required for training.