Dental Patient Services Representative

Paycom - ATS; Tacoma (WA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation

Sick leave

12 paid holidays

Life insurance

Flexible spending account

Continuing education

Employee Assistance Program

Job summary

Community Health Care operates multiple clinics in Pierce County and seeks a dedicated Patient Services Representative to support patient accounts, billing questions, and referrals. The role requires coordinating with patients to arrange payments and ensuring billing accuracy within our EHR and practice management systems.

Responsibilities include processing referrals, assisting with sliding-fee determinations, and answering inquiries from patients and staff.

Qualifications

• High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.

Responsibilities

• Assist patients with account questions and set up payment plans.
• Answer billing questions from staff, vendors and patients.
• Process referrals to specialty care, dieticians, radiology exams and community resources.
• Contact patients to schedule appointments and ensure accurate billing in the system.
• Review sliding fee paperwork for completeness and ensure documentation in EHR and EPM systems.

Skills

Customer service

Medical front office

Billing inquiries

Education

High School Diploma

Job description

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!We are looking for Patient Services Representative’s to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. Plus, other duties as assigned.High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.This position requires working a 6:00 AM–5:00 PM shift, four days per week.We encourage anyone with a relevant combination of education and experience to apply.