Patient Services Representative - Dental Clinic (41175)

Community Health Care; Tacoma (WA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Paid Vacation

Sick Leave

12 Paid Holidays

Life Insurance

Flexible Spending Account

Continuing Education

Employee Assistant Program

and more!

Job summary

Community Health Care is a leading non-profit organization delivering quality health care to underserved patients in Pierce County. This role at Hilltop Regional Health Center in Tacoma supports patient billing, referrals, and scheduling under a secure EHR/PM system.

The Patient Services Representative handles accounts, payment plans, and questions about bills, ensuring accurate processing and documentation. A High School Diploma with relevant experience is required.

Qualifications

• High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.

Responsibilities

• Provide customer service to patients regarding accounts, including setting up payment plans.
• Process referrals to specialty care and other services.
• Adjust copays and deductibles based on sliding fee level and review related paperwork.
• Ensure accurate documentation in EHR and practice management systems.
• Answer billing questions from staff, vendors, and patients.
• Plus, other duties as assigned.

Skills

Customer service

Billing questions

Education

High School Diploma

Job description

Job Details

Job Location: Hilltop Regional Health Center - Tacoma, WA 98405

Position Type: Full Time

Education Level: High School

Salary Range: $20.88 - $29.82 Hourly

Job Shift: Monday - Friday - 8:00am to 5:00pm

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.

Benefits

• Medical
• Dental
• Paid Vacation
• Sick Leave
• 12 Paid Holidays
• Life Insurance
• Flexible Spending Account
• Continuing Education
• Employee Assistant Program
• and more!

Responsibilities

• Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system.
• They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments.
• They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems.
• They also answer billing questions from staff, vendors, and patients.
• Plus, other duties as assigned.

Qualifications

High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.