Patient Services Representative - Dental Clinic

Community-Health-Care; Tacoma (WA); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical

Dental

Paid Vacation

Sick Leave

12 Paid Holidays

Life Insurance

Flexible Spending Account

Continuing Education

Employee Assistance Program

Job summary

Community Health Care in Tacoma, WA is seeking a Patient Services Representative to support patients with accounts, set up payment plans, and answer questions about bills. You will help ensure billing information is accurate in our systems and assist with referrals to specialty care.

You will review sliding fee paperwork, coordinate appointments, and work with EHR (Electronic Health Record) and EPMS (Practice Management) systems.

Qualifications

• High School Diploma plus 1 year experience in medical front office or combination of relevant education and experience.
• Experience handling patient accounts, billing inquiries and payment plans.
• Familiarity with EHR and practice management systems is preferred.

Responsibilities

• Provide customer service to patients regarding their accounts and billing questions.
• Set up payment plans and ensure billing information is accurate in the system.
• Process referrals to specialty care, dietitians, radiology, and community resources.
• Review sliding fee paperwork for completeness and document in EHR/EPMS.
• Answer billing questions from staff, vendors, and patients.

Skills

Customer service

Billing questions

Appointment scheduling

Education

High School Diploma

Tools

EHR

EPMS

Job description

Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for all.We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!We are looking for Patient Services Representative’s to join our clinics! Our Patient Services Representatives provide customer service to patients regarding their accounts including setting up payment plans, answering questions concerning bills, and ensure billing information is accurate in system. They also process referrals to specialty care, dieticians, radiology exams, community resources and contact patients to make appointments. They will ensure copays and deductibles are adjusted based on patient’s sliding fee level (as appropriate) plus they review sliding fee paperwork for completeness and ensure documented correctly in electronic health record (E.H.R) and practice management (E.P.M) systems. They also answer billing questions from staff, vendors, and patients. Plus, other duties as assigned.High School Diploma plus 1 year experience in medical front office or combination of relevant experience and education.We encourage anyone with a relevant combination of education and experience to apply.