Dental Patient Services Coordinator

Dental Care Alliance; West Springfield (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

Baystate Dental in West Springfield, Massachusetts, is seeking a Patient Service Representative to join our clinical team, delivering a high level of patient care and satisfaction in a team-based environment. In this full-time front desk role, you will greet patients, answer calls, schedule appointments, post charges, verify insurance, and help maintain a warm, welcoming reception area.

Compensation is $21–$23 per hour with full-time hours; benefits include health, dental and vision, life and

Qualifications

• Experience in dental/medical health-care office required.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone.
• Must have exceptional customer service skills.

Responsibilities

• Greet patients upon arrival and manage a friendly waiting area.
• Respond to patient questions according to policies.
• Answering telephones and scheduling appointments.
• Maintain and update appointment book; confirm appointments.
• Post charges and payments to patient accounts.

Skills

Customer service

Telephone handling

Job description

Baystate Dental in West Springfield, Massachusetts, is seeking a Patient Service Representative to join our clinical team, delivering a high level of patient care and satisfaction in a team-based environment. In this full-time front desk role, you will greet patients, answer calls, schedule appointments, post charges, verify insurance, and help maintain a warm, welcoming reception area.

Compensation is $21–$23 per hour with full-time hours; benefits include health, dental and vision, life and