Patient Service Representative

Dental Care Alliance; Sturbridge (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability benefits

401(k) plan

Team-oriented work environment with up

Job summary

Baystate Dental in Sturbridge, MA seeks a Patient Service Representative to join the clinical team and deliver high-quality patient care in a team-based environment. You will answer phones, schedule appointments, and assist with patient treatment plans and financial arrangements while supporting staff and ensuring a welcoming experience.

The role emphasizes exceptional customer service, insurance familiarity, and accurate record-keeping in a busy dental office setting.

Qualifications

• Experience in a dental, medical, or health-care office preferred.
• Knowledge of insurance plans (HMO/PPO) a plus.
• Experience answering telephones.
• Exceptional customer service skills.

Responsibilities

• Customer service; acknowledge, greet patients upon arrival and dismissal.
• Respond to patient questions and concerns according to policies.
• Answering telephones.
• Scheduling appointments.
• Maintaining appointment book.
• Confirming appointments and following up on no-shows/cancellations.
• Register patients on sign-in sheet.
• Post charges and payments to patient accounts; check voicemail daily.
• Maintain a clean, friendly waiting area for patients.

Skills

Customer service

Telephone etiquette

Job description

Overview

Baystate Dental is looking for a Patient Service Representative in Sturbridge, Massachusetts, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Position Overview

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What We Offer

• Pay: min$24-max$25 per hour
• Full time
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accountsChecking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.