Dental Patient Services Coordinator

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 40,000 - 52,000; Full time

Job summary

Family Health Center of Worcester, Inc. is seeking a Dental Patient Services Representative for a full-time, on-site role in our Dental Department.

The position blends administrative duties with patient care coordination, including verifying demographics and insurance, handling co-pays, scheduling, and check-in/check-out. You will support patient education, manage schedules, collaborate with medical teams to maintain smooth patient flow, de-escalate issues, and uphold high-quality service and

Qualifications

• High School / GED required; two to four years college or relevant work experience preferred.
• Medical Office Administration certificate strongly preferred; bilingual English/Spanish required, or as needed to support other health center languages.
• EPIC experience is preferred but now required.

Responsibilities

• Verify and update patient demographics and insurance information.
• Handle co-pays, scheduling, rescheduling and cancellations; manage check-in/check-out.
• Provide patient education materials and communicate with medical teams to ensure patient satisfaction.
• Scrub schedules and maintain a timely waitlist; deescalate issues to provide high-quality service.

Skills

Customer service

Scheduling appointments

Administrative support

Education

High School / GED

2–4 years college or relevant work experience

Medical Office Administration certificate

Tools

EPIC EHR

Job description

Family Health Center of Worcester, Inc. is seeking a Dental Patient Services Representative for a full-time, on-site role in our Dental Department.

The position blends administrative duties with patient care coordination, including verifying demographics and insurance, handling co-pays, scheduling, and check-in/check-out. You will support patient education, manage schedules, collaborate with medical teams to maintain smooth patient flow, de-escalate issues, and uphold high-quality service and