Patient Service Representative

Dental Care Alliance; West Springfield (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

Baystate Dental in West Springfield, Massachusetts, is seeking a Patient Service Representative to join our clinical team, delivering a high level of patient care and satisfaction in a team-based environment. In this full-time front desk role, you will greet patients, answer calls, schedule appointments, post charges, verify insurance, and help maintain a warm, welcoming reception area.

Compensation is $21–$23 per hour with full-time hours; benefits include health, dental and vision, life and

Qualifications

• Experience in dental/medical health-care office required.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone.
• Must have exceptional customer service skills.

Responsibilities

• Greet patients upon arrival and manage a friendly waiting area.
• Respond to patient questions according to policies.
• Answering telephones and scheduling appointments.
• Maintain and update appointment book; confirm appointments.
• Post charges and payments to patient accounts.

Skills

Customer service

Telephone handling

Job description

Overview

Baystate Dental is looking for a Patient Service Representative in West Springfield, Massachusetts, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

What we offer:

• Pay: min$21-max$23 per hour
• Full time: Monday 9am-6pm, Tuesday - Friday 8:30am-5:30pm
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

Responsibilities

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients

Qualifications

• Experience working in a dental, medical, or other health-care office
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
• Must have exceptional customer service skills

Legal Disclaimer: Wecomply withall minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

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