Dental Front Desk Specialist – Full-Time Benefits

Baystate Dental; Springfield (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability benefits

401(k) plan

Modern dental technology

Job summary

Baystate Dental in West Springfield, MA is seeking a Patient Service Representative to greet patients, answer calls, schedule appointments and keep the front desk running smoothly, creating a welcoming experience.

You will work in a team-based environment, handle patient questions, post charges and payments, verify insurance, and support clinical staff with administrative tasks to ensure efficient, compassionate care for every visitor.

Qualifications

• Experience working in a dental, medical, or other health-care office.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone.
• Must have exceptional customer service skills.

Responsibilities

• Greet patients upon arrival and dismissal with a friendly demeanor.
• Answering telephones and responding to patient questions according to policies.
• Schedule appointments and maintain the appointment book.
• Register patients on sign-in sheet and post charges/payments to accounts.
• Follow up on no-shows or cancellations and maintain waiting area.

Skills

Customer service

Phone etiquette

Scheduling appointments

Insurance knowledge

Office experience

Job description

Baystate Dental in West Springfield, MA is seeking a Patient Service Representative to greet patients, answer calls, schedule appointments and keep the front desk running smoothly, creating a welcoming experience.

You will work in a team-based environment, handle patient questions, post charges and payments, verify insurance, and support clinical staff with administrative tasks to ensure efficient, compassionate care for every visitor.