Dental Patient Services Coordinator

New York University; New York (NY); On-site; USD 44,000 - 62,000; Full time

Job summary

New York University’s dental clinic seeks an energetic receptionist to deliver first-line patient service, greet and route patients, and manage cashier duties. You will monitor clinic operations, train and supervise student workers, and maintain appointment books and records.

Triage emergencies and coordinate substitutes when needed, while ensuring accurate health-related transactions and responsive inquiries.

Qualifications

• Excellent customer services skills.
• Ability to prioritize in a fast-paced environment.
• Ability to remain calm under pressure.
• Familiarity with basic word processing, spreadsheet and database applications.
• Moderate, accurate keyboarding.

Responsibilities

• Provide first level customer service to patients, greet and route patients, and handle cashier duties.
• Monitor daily clinic operations within guidelines.
• Train, assign, and review work of student and casual staff engaged in routine tasks.
• Assign patients to dental students and maintain appointment books.
• Triage emergencies and arrange for substitutes as cancellations occur.
• Schedule follow-up examinations and ensure proper processing of health-related transactions.

Skills

Customer service

Prioritization

Calm under pressure

MS Office

Typing

Education

High School diploma

Tools

Word processing

Spreadsheets

Databases

Job description

New York University’s dental clinic seeks an energetic receptionist to deliver first-line patient service, greet and route patients, and manage cashier duties. You will monitor clinic operations, train and supervise student workers, and maintain appointment books and records.

Triage emergencies and coordinate substitutes when needed, while ensuring accurate health-related transactions and responsive inquiries.