Patient Service Representative

New York University; New York (NY); On-site; USD 44,083 - 59,236; Full time

Job summary

New York University’s dental clinic seeks a front desk coordinator to provide initial patient service, greet and route patients, and manage records and cashier duties. You will schedule follow-ups and maintain appointment books while supervising student workers and coordinating with dental students.

The role requires a high school diploma and at least 2 years of office experience, with preferred experience in a dental office or healthcare setting.

Qualifications

• High School diploma or equivalent.
• 2 years of office experience.
• 2 years of dental office or related healthcare facility experience preferred.

Responsibilities

• Provide the first level of customer service to patients, including greeting and routing.
• Maintain patient records and schedule appointments; manage cashier duties.
• Monitor daily clinic operations and train student/casual staff.
• Assign patients to dental students and triage emergencies as needed.
• Process health-related transactions and update files and records.

Skills

Customer service

Office experience

Record keeping

Cashier duties

Scheduling

Education

High School diploma or equivalent

Tools

Word processing

Spreadsheet

Database applications

Typing

Job description

Position Summary

Provide the first level of customer service to patients of the dental clinic, from greeting and routing patients to record maintenance and cashier duties. Monitor daily clinic operations within guidelines. Assign and review work of and train a number of student and/or casual employees engaged in routine tasks. Assign patients to dental students. Maintain student and patient appointment books. Triage emergencies. Arrange for substitute patients as cancellations occur. Schedule follow-up examinations. Ensure proper processing of health-related transactions; calculate payments. Update and maintain files and records. Provide suggestions that improve existing policies and procedures. Handle inquiries requiring additional investigation and/or specialized knowledge.

Qualifications

Required Education: High School diploma or equivalent.

Required Experience: 2 years of office experience.

Preferred Experience: 2 years of dental office or related healthcare facility experience.

Required Skills, Knowledge and Abilities: Excellent customer services skills. Ability to prioritize in a fast-paced environment. Ability to remain calm under pressure. Familiarity with basic word processing, spreadsheet and database applications. Moderate, accurate keyboarding.

Additional Information

In compliance with NYC's Pay Transparency Act, the hourly rate for this position is USD $37.329. This rate is based on bargaining unit contracts. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.