Senior Dental Receptionist: Patient Care & Scheduling

Columbia University in the City of New York; New York (NY); On-site; USD 33,000 - 46,000; Full time

Job summary

Columbia University in the City of the City of New York is seeking a Senior Dental Receptionist to provide front-desk support for the dental clinic, including patient intake, scheduling, payments, and records management.

Responsibilities include processing payments in EPIC, verifying insurance, scheduling appointments, and maintaining confidentiality while delivering excellent patient service in a busy clinical setting. The role demands strong communication and teamwork with clinicians and staff.

Qualifications

• Two years of college or secretarial school or equivalent business experience.
• Knowledge of clinic scheduling and billing processes.
• Bilingual English/Spanish is a plus.

Responsibilities

• Complete patient check-in/check-out procedures.
• Review treatment plans and post payments in EPIC.
• Verify insurance eligibility and review billing in EPIC.
• Schedule patient appointments and referrals in EPIC.
• Provide patient reception and respond to inquiries.
• Run daily scheduling reports and update as needed.
• Enter and verify patient demographic and financial information in EPIC.
• Complete patient reimbursement insurance forms.
• Maintain effective relationships with patients, staff, students, and clinicians.
• Perform other related administrative duties.

Skills

Communication

Front desk

Data entry

Education

Two years of college / secretarial training

Bachelor’s degree desirable

Tools

EPIC system

Job description

Columbia University in the City of the City of New York is seeking a Senior Dental Receptionist to provide front-desk support for the dental clinic, including patient intake, scheduling, payments, and records management.

Responsibilities include processing payments in EPIC, verifying insurance, scheduling appointments, and maintaining confidentiality while delivering excellent patient service in a busy clinical setting. The role demands strong communication and teamwork with clinicians and staff.