Dental Patient Financing & Experience Coordinator

PDS Health; Whittier (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Volunteer time off

Job summary

Whittier Modern Dentistry is seeking a Healthcare Coordinator to partner withDentists, educate patients on treatment options, and secure financial commitments to start recommended care. You will support a patient-centric experience and help keep schedules productive in a fast-paced dental office.

The role requires knowledge of insurance processes and strong interpersonal skills to overcome objections and coordinate pre-authorizations when needed.

Qualifications

• Knowledge of office practices, technology applications and patient insurances.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent).
• Patient Advocate (empathetic; ethical).
• Process Focused Operator (data driven; organized).
• Financial Acumen (understands profit drivers and local market).

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient.
• Achieve proficiency in PDS system and tools to assist patients in making the best possible decision.
• Executes the HC Handoff in partnership with each clinician on every exam patient.
• Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget.
• Professionally overcome common patient objections to starting treatment.
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment.
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office.
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required.
• Thorough understanding of business imperatives and how the role directly impacts metrics and results.
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework.
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care.
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always.
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies.
• Other duties and responsibilities as assigned

Skills

Office practices

Technology applications

Patient insurance knowledge

Results oriented

Interpersonal communication

Multi-tasking

Professional demeanor

Education

High School Diploma or GED

Job description

Whittier Modern Dentistry is seeking a Healthcare Coordinator to partner withDentists, educate patients on treatment options, and secure financial commitments to start recommended care. You will support a patient-centric experience and help keep schedules productive in a fast-paced dental office.

The role requires knowledge of insurance processes and strong interpersonal skills to overcome objections and coordinate pre-authorizations when needed.