Dental Care Coordinator — Patient Finance & Experience Leader

PDS Health; San Jose (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Job summary

West San Jose Modern Dentistry is seeking a Healthcare Coordinator to partner with dentists, educate patients on financing options, and drive case acceptance with a consultative approach.

You will learn the PDS system, help patients choose treatments that fit their budget, and support the office in maintaining a Perfect Patient Experience. Strong communication and multi-tasking skills are essential.

Qualifications

• High School Diploma or GED required.
• Travel between offices may be required.
• Preferred: coursework or on-the-job training in dentistry, insurance, or business.
• Knowledge of office practices, technology applications, and patient insurances.
• Strong communication, organizational, and data-driven skills.
• Ability to handle confidential patient records.
• Ability to educate patients on treatment options and financial plans.

Responsibilities

• Partner with supported Dentists to gain a financial commitment from patients to start prescribed dentistry.
• Educate patients on treatment choices and overcome objections.
• Learn and use the PDS system and tools to assist patients in making informed decisions.
• Coordinate HC handoffs with clinicians on every exam patient.
• Be the Subject Matter Expert on financial options to fit patients' budgets.
• Overcome common patient objections to starting treatment.
• Obtain insurance pre-authorizations as needed before completing treatment.
• Support the office in representing the Comprehensive Care Model and referrals.

Skills

Financial acumen

Patient advocacy

Process oriented

Interpersonal skills

Communication skills

Multi-tasking

Teamwork

Education

High School Diploma

GED

Tools

PDS system

Job description

West San Jose Modern Dentistry is seeking a Healthcare Coordinator to partner with dentists, educate patients on financing options, and drive case acceptance with a consultative approach.

You will learn the PDS system, help patients choose treatments that fit their budget, and support the office in maintaining a Perfect Patient Experience. Strong communication and multi-tasking skills are essential.