Dental Patient Experience Specialist

Johnson Family Dental; Red Wing (MN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental benefits

Vision benefits

401k plan

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

Job summary

Johnson Family Dental is seeking a Patient Care Coordinator in Red Wing, MN to welcome patients, guide them through appointments, verify insurance and explain treatment and payment options. You will help build trusting relationships and ensure a smooth, patient-centered experience.

The role emphasizes coordination, clear communication with the dental team, and a positive, professional, patient-first approach in a fast-paced practice environment.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Communication skills

Interpersonal skills

Rapport building

Organizational skills

Fast-paced environment

Patient-first attitude

Job description

Johnson Family Dental is seeking a Patient Care Coordinator in Red Wing, MN to welcome patients, guide them through appointments, verify insurance and explain treatment and payment options. You will help build trusting relationships and ensure a smooth, patient-centered experience.

The role emphasizes coordination, clear communication with the dental team, and a positive, professional, patient-first approach in a fast-paced practice environment.