Dental Patient Experience Coordinator

Johnson Family Dental; Glendale (AZ); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

Health Savings Account

Telemedicine

Flexible Spending Accounts

Life Insurance

Disability Insurance

Employee Discount Programs

Pet Insurance

401k Plan

Job summary

Johnson Family Dental is seeking a Treatment Care Coordinator to create positive patient experiences using our G3 approach (Greeting, Guiding, Gratitude). You will welcome patients and assist with scheduling and financial arrangements.

You will greet patients, guide them through check-in/check-out procedures (including insurance verification), schedule appointments, and explain services and payment options with professionalism.

Qualifications

• At least one year of related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Skills

Strong communication skills

Interpersonal skills

Knowledge of dental terminology

Customer service experience

1 year of relevant experience

Job description

Johnson Family Dental is seeking a Treatment Care Coordinator to create positive patient experiences using our G3 approach (Greeting, Guiding, Gratitude). You will welcome patients and assist with scheduling and financial arrangements.

You will greet patients, guide them through check-in/check-out procedures (including insurance verification), schedule appointments, and explain services and payment options with professionalism.