Dental Front Office & Patient Care Specialist

Johnson Family Dental; Pekin (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

Johnson Family Dental is seeking a Patient Care Coordinator to welcome patients, guide them through their dental journey, and answer questions about care and payments. You will check in/out, schedule appointments, verify insurance, and help patients understand treatment options.

The role emphasizes building rapport, delivering a warm patient experience, and supporting a collaborative dental team. The ideal candidate has strong communication, organizational skills, and a patient-first mindset,

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Communication

Interpersonal skills

Rapport building

Organization

Team player

Patient-first

Job description

Johnson Family Dental is seeking a Patient Care Coordinator to welcome patients, guide them through their dental journey, and answer questions about care and payments. You will check in/out, schedule appointments, verify insurance, and help patients understand treatment options.

The role emphasizes building rapport, delivering a warm patient experience, and supporting a collaborative dental team. The ideal candidate has strong communication, organizational skills, and a patient-first mindset,