Dental Patient Experience Specialist

Innovate 32; Rochester (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Holiday pay

PTO + additional gifted hours

Ongoing training and careerdevelopment

Scrub allowance

401(k) retirement plan

Job summary

Great Lakes Dental Partners is seeking a patient care coordinator for Rochester Dental Center to greet patients, answer calls, schedule appointments, and maintain accurate records with a friendly, professional demeanor.

You will coordinate front desk operations, handle inquiries, and support the dental team to ensure a smooth patient flow and positive visit experience. Dental experience and strong customer service are required; a benefits package is provided.

Qualifications

• 1 year dental experience.
• Ability to present treatment plans to patients.
• Customer service or administrative experience, preferably in dental/healthcare.
• Ability to work in a fast-paced environment and stay calm under pressure.
• Strong attention to detail in patient records and tasks.

Responsibilities

• Manage front desk operations, including greeting patients, answering calls, and scheduling appointments.
• Maintain accurate patient records and update demographics and documentation for visits.
• Handle patient inquiries, concerns, and complaints professionally to ensure satisfaction.
• Collaborate with the dental team to maintain a seamless patient flow and on-time visits.
• Participate in meetings and ongoing training to enhance knowledge of dental procedures and admin tasks.
• Uphold practice policies and safety standards to ensure regulatory compliance.
• Keep treatment environment clean and restock supplies as necessary.
• Coordinate patient scheduling to maximize provider productivity.

Skills

Dental experience

Treatment plan presentation

Customer service experience

Administrative experience

Attention to detail

Job description

Great Lakes Dental Partners is seeking a patient care coordinator for Rochester Dental Center to greet patients, answer calls, schedule appointments, and maintain accurate records with a friendly, professional demeanor.

You will coordinate front desk operations, handle inquiries, and support the dental team to ensure a smooth patient flow and positive visit experience. Dental experience and strong customer service are required; a benefits package is provided.