Dental Front Desk Coordinator | Patient Concierge

Western New York Dental Group; New York (NY); On-site; USD 23,000 - 30,000; Full time

Job summary

Western New York Dental Group is seeking a friendly front desk team member to greet patients, answer phones, check in/out, schedule appointments and manage basic paperwork. You will collect co-payments and explain financial policies to patients while supporting smooth patient flow.

The ideal candidate has at least six months of similar experience, strong customer service skills, and the ability to multi-task in a fast-paced dental office.

Qualifications

• Six months of similar job experience.
• Demonstrate knowledge of effective scheduling.
• Comply with protocols and standards.
• Demonstrate and promote superior customer service skills.
• Ability to multi-task.
• Exercise basic knowledge of dental terminology.
• Support corporate vision and strategy.

Responsibilities

• Answer incoming calls using proper telephone etiquette.
• Check patients in and out.
• Schedule/confirm patient appointments.
• Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
• Collect all co-payments and past due balances on date of service.
• Present financial policies and arrangements accurately to patients.
• Facilitate effective patient flow using the proper callback system.
• Identify, reference and apply insurance coverage and billing.
• Perform basic computer functions.
• Act in a professional manner.
• Other duties as assigned

Skills

Customer service

Scheduling

Multi-tasking

Dental terminology

Phone etiquette

Compliance

Effective communication

Education

High School Diploma or equivalent

Job description

Western New York Dental Group is seeking a friendly front desk team member to greet patients, answer phones, check in/out, schedule appointments and manage basic paperwork. You will collect co-payments and explain financial policies to patients while supporting smooth patient flow.

The ideal candidate has at least six months of similar experience, strong customer service skills, and the ability to multi-task in a fast-paced dental office.