Dental Patient Experience Coordinator

Smile Brands Inc.; West Covina (CA); Hybrid; USD 30,000 - 32,000; Full time

Job summary

Smile Brands Inc. is seeking a Treatment Care Coordinator in West Covina, CA to enhance the patient experience through our G3 approach: Greeting, Guiding, Gratitude. You will assist with scheduling, insurance verification, and navigating payment options while maintaining a friendly, professional demeanor.

The role emphasizes delivering exceptional customer service with strong communication and dental terminology knowledge, across a Monday-Saturday schedule in our on-site offices.

Qualifications

• At least one year of related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Responsibilities

• Greeting patients and creating a welcoming atmosphere.
• Guiding patients through check-in/check-out, insurance verification, scheduling, and payment information.
• Expressing appreciation to patients and maintaining professionalism throughout visit.

Skills

Customer service

Communication skills

Interpersonal skills

Dental terminology

Job description

Smile Brands Inc. is seeking a Treatment Care Coordinator in West Covina, CA to enhance the patient experience through our G3 approach: Greeting, Guiding, Gratitude. You will assist with scheduling, insurance verification, and navigating payment options while maintaining a friendly, professional demeanor.

The role emphasizes delivering exceptional customer service with strong communication and dental terminology knowledge, across a Monday-Saturday schedule in our on-site offices.