Dental Patient Experience Coordinator

Johnson Family Dental; Mentor (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Telemedicine

Flexible Spending Accounts (FSA)

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Johnson Family Dental is seeking a Patient Care Coordinator to greet patients, guide them through their visits and coordinate scheduling, insurance verification and payments. You will be the first impression and help patients understand care options with empathy and clarity.

The role emphasizes strong communication, organization and a team-oriented attitude in a fast-paced dental office. You will support patients in navigating treatment recommendations and financial plans while ensuring a

Qualifications

• 1+ year of experience in dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that is welcoming and memorable.

Skills

Strong communication

Interpersonal skills

Rapport building

Attention to detail

Team-oriented

Patient-first approach

Professional demeanor

Job description

Johnson Family Dental is seeking a Patient Care Coordinator to greet patients, guide them through their visits and coordinate scheduling, insurance verification and payments. You will be the first impression and help patients understand care options with empathy and clarity.

The role emphasizes strong communication, organization and a team-oriented attitude in a fast-paced dental office. You will support patients in navigating treatment recommendations and financial plans while ensuring a