Dental Patient Experience Coordinator

Johnson Family Dental; Chino (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental

Vision

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k

Job summary

Johnson Family Dental is seeking a Patient Care Coordinator to be one of the first people patients meet and guide them through their dental journey—from scheduling to understanding treatment and payment options.

In this role you will greet patients, assist with check-in/check-out, verify insurance, discuss treatment plans and financing, and help create a welcoming, patient-centered experience with a supportive dental team.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Strong communication

Interpersonal skills

Customer-service oriented

Team player

Detail oriented

Fast-paced environment

Job description

Johnson Family Dental is seeking a Patient Care Coordinator to be one of the first people patients meet and guide them through their dental journey—from scheduling to understanding treatment and payment options.

In this role you will greet patients, assist with check-in/check-out, verify insurance, discuss treatment plans and financing, and help create a welcoming, patient-centered experience with a supportive dental team.