Patient Coordinator

Paycom; Rocky Mount (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

Paycom in Rocky Mount, NC is seeking an experienced Patient Coordinator to help the dental office stay on schedule. You will greet patients, check them in/out, and enter patient data for billing.

The role requires balancing registers, processing co-pays, and verifying insurance while using patient management software and RevenueWell in a fast-paced environment.

Qualifications

• HS Diploma or higher required.
• Experience in customer service and front desk operations.
• Proficiency with patient management software and basic billing tasks.

Responsibilities

• Greet patients with a professional, welcoming demeanor and manage front desk check-in/out.
• Schedule appointments and fill same-day/next-day slots as needed.
• Enter patient data for billing and verify insurance information.
• Process co-payments and balance registers daily.
• Generate and review front desk reports and monitor emails.
• Maintain confidentiality and support the Office Manager in EOD processes.

Skills

Customer Service

Communication

Multi-tasking

Attention to detail

Confidentiality

Organization

Education

HS Diploma

Tools

Patient management software

RevenueWell

Excel

Job description

Job Details: Level: Experienced; Job Location: Rocky Mount- Oakwood - Rocky Mount, NC 27801; Position Type: Full-Time; Education Level: High School; Job Category: Admin - Clerical

Position Summary

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies.

Key Competencies

• Welcoming/greeting patients with a welcoming, professional and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Running and processing applicable reports
• Monitor office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre-authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients, filling same-day or next-day schedule as needed
• Monitoring and responding to office voicemails
• Support Office Manager with EOD process
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned.

Qualifications

• Must be present by 7:45 AM as business hours of operations is 8-5 PM
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Customer Service experience
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Dental or medical front desk experience preferred

Language and Reasoning Abilities

• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations